AT T is using the iPhone, a source of its ails, to help cure its coverage issues. With the free AT T Mark the Spot app, customers can note where and when a problem occurred. AT T will use the metrics to direct its network-building dollars.
– The overwhelmingly successful Apple iPhone has been blamed for poor service experiences on the AT amp;T network
according to the carrier, its smartphone network traffic has
increased 5,000 percent over the past three years. Now, however,
AT amp;T is putting the iPhone to work, with an app that …
ATandT iPhone App Asks Customers Where It Hurts
written by John Beckham on December 8th, 2009 |
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