An IBM-implemented welfare system came under a lot of scrutiny by state lawmakers and the governor as demand for services in Indiana skyrocketed while costs on the contract rose. The task-based approach to individual case work did not deliver the expected efficiencies, though it helped cut down on fraud, admitted the state. The new system will be a hybrid of former ways, including individual case work but with the flexibility of the digital age.
– On Oct.
15, IBM was officially terminated from a
10-year welfare services contract with the state of Indiana a project intended to improve the
efficiency and quality of working with welfare recipients.
A press
release about the termination came from Gov. Mitch Daniels, who stated that Indiana …