When a Salt Lake City router went offline, only government telecom contractor Harris knew that the backup card was not immediately available and one technician had access to where it was kept. Meanwhile, hundreds of aircraft and thousands of passengers were thrown off schedule as the lack of an FAA filing system left pilots submitting flight plans manually.
– When the Federal Aviation Administration’s national
flight-plan filing system went down for 4 hours the morning of Nov. 19, disrupting
the takeoffs of hundreds of commercial flights and throwing hundreds of
thousands of travelers off schedule, it wasn’t yet known that the culprit was
one faulty …