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Posts Tagged ‘Communication’

10 Ways to Make Twitter a Useful Government Communication Channel

July 28th, 2009 | No Comments

News Analysis: Twitter is a compelling social communication service, and governments can benefit from it if it’s used properly. But before they get into Twitter messaging, government agencies have to be aware of concerns about IT security and the hazards of dealing with an online community that is mostly anonymous and sometimes hides behind the fraudulently assumed names of public figures.
– Twitter is quickly becoming the most important social communication platform
on the Web. Although Facebook still dominates the social networking arena,
Twitter is leading the way in communications. It’s a social phenomenon. And
although some organizations are still trying to decide if they should…


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Ben Wyskida: Ill Communication: President Obama’s Misguided Health Care Strategy

July 26th, 2009 | No Comments

In 1998 I ran communications for one of the most stunning political victories of the ’90s: Jordan Roberts’ upset win as the first-ever woman Senator…

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How to Avoid the Disconnection Epidemic

July 20th, 2009 | No Comments

reflection

Reflection on disconnection

In 2009 we are indeed a global community infected by disconnection. On many levels and in many ways. And as a planet and as a tribe living on that planet, it’s safe to say that the Disconnection Epidemic is killing us. Or perhaps should I say, we’re killing us. Metaphorically and literally. Just take a look around at the consequences of our global disconnected-ness. You and I live in a time when mankind is hemorrhaging on many levels; physically, emotionally, socially, spiritually and environmentally, and yet despite our condition, we seem to be resistant to learning. We have managed to both progress and regress at the same time. Quite the achievement. It seems that the more educated, informed and  equipped we become (as a population), the more selfish, short-sighted, illogical and destructive we become also. For a species which regards itself as the intellectual superior to all others, we have an amazing knack for stupidity and irrational behaviour. I don’t know of any other species that has the ability to wreak havoc on it’s own kind like we Homo Sapiens do. Modern Man; what an ironic term. If only the dolphins were running the show. Not only are we seeing disconnection between individuals in homes, schools and workplaces but also on a much larger scale, between cultures, countries, religions, generations, governments, political groups and so on. And no, I’m not talking about normal healthy ideological, philosophical, theological and political differences here, I’m talking about large-scale attitudes, choices and behaviours that continue to create division, devastation, destruction and mass disconnection.

When I’m the boss of the world, I’ll address it.

Until then…

That may take a while, so in the mean time… what can you and I do to create a greater level of connection with the inhabitants of our own little cosmos? Of course we probably won’t create a global shift or be the genesis for some kind of cosmic awakening in the next week or two (although… ), but in the interim there’s a bunch of stuff you and I can do to create a much greater level of connection, understanding and harmony with those lucky enough to be in our own personal orbit.

Talking with, not at

While there are many variables that will impact on and affect the kind of connection we do or don’t create with the people in our own atmosphere, there is no more important “connection tool” than that of effective communication. And as obvious and fundamental as this sounds, it is often our inability to communicate effectively with those in our world (family, friends, colleagues, acquaintances and even strangers) which lies at the core of the disconnected reality that so many of us inhabit. Effective communication happens when we have a genuine desire to connect with people in a meaningful and productive manner. For too many of us, talking regularly equates to neither communication nor connection. Some people want to create a deeper level of communication, understanding and connection, while others simply want to talk at people and massage their ego. Ever seen what happens in parliament? Gold. Talking at people will create disconnection while talking with people will create connection – or at the very least, open the door on a healthier and more productive relationship. One is all about being heard and imposing one’s thoughts, ideas, beliefs and will, while the other is all about listening, understanding, empathising and of course, creating connection.

Here are some no-brainer “connectors”…

  1. Work to build trust and respect. If there’s no trust or respect there can be no real connection. What often appears to be connection is in fact acting and/or manipulation on one person’s part. Simulated rapport I call it. We learn this kind of stuff in basic retail sales training. It’s not connection; it’s role-playing.
  2. Ask the right kind of questions. Ask questions that will generate meaningful dialogue; open-ended questions, not yes-no questions. Ask questions which demonstrate that you’re interested in what the other person has to say.
  3. Work to increase your awareness and to become an active listener. If you are serious about creating connection with someone then give them one hundred percent of your attention in that moment. Yep; all of it. Don’t be anywhere else (mentally). This is not always easy for us as our cerebral landscape tends be a very busy “place”. However, it is a very valuable skill to develop. Do your best to understand the other person’s perspective and thoughtfully consider the intended meaning of their words. Don’t be like many who simply wait for a gap in proceedings to launch their own self-indulgent monologue. As a general rule, listen more than you speak.
  4. Read the non-verbal communication. In any conversation, the words are only part of the message and sometimes, a small part. What people don’t say will often tell you more than what they do. Listen with your eyes as well as your ears.
  5. Speak their language. All the talking in the world will result in zero connection if you’re both speaking different languages. And we see this all the time; the boss and the employee, the mother and daughter, the teacher and the student, the tech-dude (Johnny) and the non-tech-dude (me). Lots of words but no understanding, no connection and no positive outcome. While most of us understand English, we all speak our own “language”. What will motivate one person will intimidate another. What will make me laugh will offend my neighbour. What will make complete sense to you could be totally confusing to your parents (think computer). Know who you’re talking with and learn their language if it’s connection you’re after.

Acknowledge their feelings. You don’t need to agree with people to understand them, to respect their point of view or to create genuine connection. Having the same philosophy on everything is not a pre-requisite for connection; if it was, we’d all be in a bunch of trouble.

The Last Bit

The disconnection chat, is indeed a much bigger one than the mere morsel I’ve given you to chew on today. It is something that impacts on virtually every area of the human experience (great and small), and something that I believe needs to be addressed in a practical, humble and honest fashion if we are serious about undoing some of the damage we’re living in today. One individual can’t save six billion, neither can she change the mind of the global power brokers or single handedly steer the S.S.Humanity. However, when enough individuals get together, the few become many and we begin to see a shift in power and a practical, positive consequence in our physical world. That is, real change. So if you’ve been impacted by disconnection on any level (and welcome to the club), my suggestion for you is, rather than allowing yourself to be a victim of disconnection (yep, it’s a choice), work to become a connector. Genuine transformation and connection works from the inside-out and today (like every day) is an opportunity for you to become part of the solution, rather than a perpetuator of the problem.

Every day I choose to create connection and to be part of the solution because I have that choice and that power. I encourage you to join me.

As always, love your thoughts.

Craig Harper (B.Ex.Sci.) is a qualified exercise scientist, author, columnist, radio presenter, television host, motivational speaker and university lecturer. For the past 25 years he has been a leading presenter, educator, motivator and commentator in the areas of personal and professional development. You can visit Craig’s blog at Motivational Speaker.

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How to Avoid the Disconnection Epidemic

July 20th, 2009 | No Comments

reflection

Reflection on disconnection

In 2009 we are indeed a global community infected by disconnection. On many levels and in many ways. And as a planet and as a tribe living on that planet, it’s safe to say that the Disconnection Epidemic is killing us. Or perhaps should I say, we’re killing us. Metaphorically and literally. Just take a look around at the consequences of our global disconnected-ness. You and I live in a time when mankind is hemorrhaging on many levels; physically, emotionally, socially, spiritually and environmentally, and yet despite our condition, we seem to be resistant to learning. We have managed to both progress and regress at the same time. Quite the achievement. It seems that the more educated, informed and  equipped we become (as a population), the more selfish, short-sighted, illogical and destructive we become also. For a species which regards itself as the intellectual superior to all others, we have an amazing knack for stupidity and irrational behaviour. I don’t know of any other species that has the ability to wreak havoc on it’s own kind like we Homo Sapiens do. Modern Man; what an ironic term. If only the dolphins were running the show. Not only are we seeing disconnection between individuals in homes, schools and workplaces but also on a much larger scale, between cultures, countries, religions, generations, governments, political groups and so on. And no, I’m not talking about normal healthy ideological, philosophical, theological and political differences here, I’m talking about large-scale attitudes, choices and behaviours that continue to create division, devastation, destruction and mass disconnection.

When I’m the boss of the world, I’ll address it.

Until then…

That may take a while, so in the mean time… what can you and I do to create a greater level of connection with the inhabitants of our own little cosmos? Of course we probably won’t create a global shift or be the genesis for some kind of cosmic awakening in the next week or two (although… ), but in the interim there’s a bunch of stuff you and I can do to create a much greater level of connection, understanding and harmony with those lucky enough to be in our own personal orbit.

Talking with, not at

While there are many variables that will impact on and affect the kind of connection we do or don’t create with the people in our own atmosphere, there is no more important “connection tool” than that of effective communication. And as obvious and fundamental as this sounds, it is often our inability to communicate effectively with those in our world (family, friends, colleagues, acquaintances and even strangers) which lies at the core of the disconnected reality that so many of us inhabit. Effective communication happens when we have a genuine desire to connect with people in a meaningful and productive manner. For too many of us, talking regularly equates to neither communication nor connection. Some people want to create a deeper level of communication, understanding and connection, while others simply want to talk at people and massage their ego. Ever seen what happens in parliament? Gold. Talking at people will create disconnection while talking with people will create connection – or at the very least, open the door on a healthier and more productive relationship. One is all about being heard and imposing one’s thoughts, ideas, beliefs and will, while the other is all about listening, understanding, empathising and of course, creating connection.

Here are some no-brainer “connectors”…

  1. Work to build trust and respect. If there’s no trust or respect there can be no real connection. What often appears to be connection is in fact acting and/or manipulation on one person’s part. Simulated rapport I call it. We learn this kind of stuff in basic retail sales training. It’s not connection; it’s role-playing.
  2. Ask the right kind of questions. Ask questions that will generate meaningful dialogue; open-ended questions, not yes-no questions. Ask questions which demonstrate that you’re interested in what the other person has to say.
  3. Work to increase your awareness and to become an active listener. If you are serious about creating connection with someone then give them one hundred percent of your attention in that moment. Yep; all of it. Don’t be anywhere else (mentally). This is not always easy for us as our cerebral landscape tends be a very busy “place”. However, it is a very valuable skill to develop. Do your best to understand the other person’s perspective and thoughtfully consider the intended meaning of their words. Don’t be like many who simply wait for a gap in proceedings to launch their own self-indulgent monologue. As a general rule, listen more than you speak.
  4. Read the non-verbal communication. In any conversation, the words are only part of the message and sometimes, a small part. What people don’t say will often tell you more than what they do. Listen with your eyes as well as your ears.
  5. Speak their language. All the talking in the world will result in zero connection if you’re both speaking different languages. And we see this all the time; the boss and the employee, the mother and daughter, the teacher and the student, the tech-dude (Johnny) and the non-tech-dude (me). Lots of words but no understanding, no connection and no positive outcome. While most of us understand English, we all speak our own “language”. What will motivate one person will intimidate another. What will make me laugh will offend my neighbour. What will make complete sense to you could be totally confusing to your parents (think computer). Know who you’re talking with and learn their language if it’s connection you’re after.

Acknowledge their feelings. You don’t need to agree with people to understand them, to respect their point of view or to create genuine connection. Having the same philosophy on everything is not a pre-requisite for connection; if it was, we’d all be in a bunch of trouble.

The Last Bit

The disconnection chat, is indeed a much bigger one than the mere morsel I’ve given you to chew on today. It is something that impacts on virtually every area of the human experience (great and small), and something that I believe needs to be addressed in a practical, humble and honest fashion if we are serious about undoing some of the damage we’re living in today. One individual can’t save six billion, neither can she change the mind of the global power brokers or single handedly steer the S.S.Humanity. However, when enough individuals get together, the few become many and we begin to see a shift in power and a practical, positive consequence in our physical world. That is, real change. So if you’ve been impacted by disconnection on any level (and welcome to the club), my suggestion for you is, rather than allowing yourself to be a victim of disconnection (yep, it’s a choice), work to become a connector. Genuine transformation and connection works from the inside-out and today (like every day) is an opportunity for you to become part of the solution, rather than a perpetuator of the problem.

Every day I choose to create connection and to be part of the solution because I have that choice and that power. I encourage you to join me.

As always, love your thoughts.

Craig Harper (B.Ex.Sci.) is a qualified exercise scientist, author, columnist, radio presenter, television host, motivational speaker and university lecturer. For the past 25 years he has been a leading presenter, educator, motivator and commentator in the areas of personal and professional development. You can visit Craig’s blog at Motivational Speaker.

FREE eBook – So… You’ve Decided to Get in Shape (Again)
Craig’s FREE eBook takes 20 – 30 minutes to read, and addresses the REAL getting-in-shape issues based on his 25 years of experience. To get Craig’s FREE eBook click here, weight loss books.

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July 8, 1967: Buck Rogers Stops Here

July 8th, 2009 | No Comments

1967: After almost 40 years in various published forms, the Buck Rogers in the 25th Century comic strip runs for the final time.
Calvin Coolidge was president when Rogers first blasted off. By the time the comic strip sailed into the great beyond, Twilight Zone had already been off the air for three years, and the [...]

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5 Ways to Make Sure You’re Asking Well

July 6th, 2009 | No Comments

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I wrote a post here last week called “Can’t-Miss Marketing: Just Ask” that got a lot of interesting responses. Sure, people said, asking is all well and good, but what does “asking well” actually mean?

It’s an interesting, and important, question to consider. If, as I’ve seen time and time again, good things really come to those who ask, what do they do right? What traits do they have in common that make those people more likely to be successful? And what differentiates the no’s from the yes’s?

In my experience, it really boils down to five things. These are five tips on how to ask well, and how to set yourself up for a lot more positive responses to your questions.

Don’t Overwhelm

This is one of the trickiest parts of this whole prospect, and arguably the hardest part of any kind of sales as well: reminding and prodding people a bit, without putting them off by being too forward.

There’s no cut-and-dry solution to this, unfortunately, but my rule has always been this: I initiate contact. Once. I wait a week – if I don’t hear back, I ping them again. If I don’t hear back after that one, it’s over. This keeps future options open because I haven’t harassed them until they can’t stand me anymore, but makes sure they didn’t just miss me the first time.

Show Mutual Benefit

Often, we tend to focus constantly on what we bring the table: our skills, background, education, etc. What many people ignore, however, is that many people just flat out like helping people. We all love being the one who “gave them a chance when no one would,” especially when it turns into a success story. Don’t be afraid to talk about how what you’re asking for would benefit you, too.

That’s not to say ignore the benefit to the other party – that’s definitely the most important part of all this. But don’t overlook people’s desire to help someone out, and play into their feelings of being good people by helping you out.

Be Direct

If you’re looking for a given job or opportunity, odds are you’re not the only one. And odds are, the person you’re contacting doesn’t have tons of time to spare. So don’t waste it – get to the point. There are right ways and wrong ways to do this, obviously, but don’t dance around an issue. A 13-paragraph email isn’t going to get read nearly as often as a two-paragraph email that says essentially the same thing. They’ll appreciate your effort and consideration of their time.

Be You

In talking to various employers, they’ve all said the same thing: the unique people get noticed. Most people, frankly, do exactly the same thing, in the same format, without any personality or interest; somehow, we’ve come to think of that as “professional.”

That’s terrible. And it doesn’t work. Funny, interesting stuff gets much more attention than the “professional” stuff. So be you, and let your personality affect what you say and do. Everyone can fill out and send a form letter – don’t even try. Know what makes you unique, both your skills and your personality, and run with that.

Ask Not What They Can Do For You

This is a tip I was given when I was first starting to apply for “real world” jobs: when you contact someone, don’t ask anything from them. Don’t say “please get in touch,” or “call me back,” or anything like that. Instead, ask them what you can do – who can you get in touch with? What can you do to get the ball rolling?

Put the onus for action on yourself – the less the other person has to do, the more likely they are to do it. And odds are, they’ll do something to help you out anyway.

From either end of the equation – asker and askee, for lack of a better phrase – what can we do to be better at asking for what we want?

Photo: saikofish

David Pierce is a college student, freelance writer, and lover of all things Web-based. He blogs about the digital world at The 2.0 Life, and can frequently be found on Twitter .

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July 1: A Television Trifecta

July 1st, 2009 | No Comments

July 1: It’s a triple anniversary, a signal day in television history. The Federal Communications Commission was established this day in 1934. At the FCC’s behest, the NTSC television standard went into effect exactly seven years later. And that same day, a New York City station telecast the first legal TV commercial.
1934: The Federal Communications [...]

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Seven Great Questions to Ask at a Job Interview

June 30th, 2009 | No Comments

Seven Great Questions to Ask at a Job Interview

If you are going for an interview as a prospective employee then you should do some research.  Read the job description and requirements carefully.  Browse the web site to see how the organization presents itself.  Search for news items and comments about the company on news sites and blogs.

For the interview itself you should dress smartly and appropriately.  It is important to have some questions prepared and here are a few that could really help:

1.  What exactly would my day-to-day responsibilities be? It is essential that you clearly understand your role and the tasks that you would be expected to undertake.  It is easy to make assumptions and get the wrong impression of what the work would be so it is vital for both sides that there is clarity in what is expected of you.  If the interviewer cannot give a clear answer then this is a worrying sign, so politely follow up with more questions.  Some people even ask to see exactly where they will sit.

2.  What are the opportunities for training and career advancement? This question serves two purposes.  It helps you to understand where the job might lead and what skills you might acquire.  It also signals that you are ambitious and thinking ahead.

3.  What is the biggest challenge facing the organization today? This sort of question takes the interview away from the detail and towards strategic issues.  It allows to you see and discuss the bigger picture.  It proves that you are interested in more than just the 9 to 5 aspects of the job.  It can lead to interesting discussions that can show you in a good light – especially if you have done some intelligent preparation.  If appropriate you can follow up this question with some questions about the objectives of the department and the manager who is interviewing you.

4.  When did you join? After the interviewer has asked a number of questions about you it can make a good change to ask a gentle question about them.  People often like talking about themselves and if you can get them talking about their progress in the company you can learn useful and interesting things.

5.  What are the criteria that you are looking for in the successful candidate for this position? The job advertisement may have listed what was wanted in a candidate but it is very useful to hear the criteria directly from the interviewer.  The more that you can discover about what they want and how they will make the decision the better placed you are to influence that decision.

6.  How do you feel that I measure up to your requirements for this position? This follows on naturally from the previous questions.  It may seem a little pushy but it is a perfectly fair thing to ask.  In sales parlance this is a ‘trial close’.  If they say that you are a good fit then you can ask whether there is any reason you might not be offered the job.  If they say that you are lacking in some key skill or attribute then you can move into objection handling mode and point out some relevant experience or a countervailing strength.

7.  Would you like to hear what I could do to really help your department? If you want the job then this is a great question to ask at the end of the interview.  Most interviewers will reply, ‘Yes.’  Drawing on what you have learnt in the conversation, you can give a short sales pitch on why you fit the criteria and why your strengths and ideas will siginficantly assist the boss to meet their objectives.  Make it short, direct and clear with the emphasis on the benefits for them of having you in the team.  At the end ask something like, ‘how does that sound?’

Many candidates take a passive role at the interview.  They competently answer the questions that are put to them but they never take the initiative by asking intelligent questions that steer the interview in a helpful direction.  If you are a proactive candidate who asks the sorts of questions given above then you will be seen as more dynamic and you will significantly increase your chances of being offered the job.

Paul Sloane is an author and speaker on leadership, innovation and lateral thinking. His most recent book is The Innovative Leader. He helps organizations improve innovation, creativity and leadership. He is the founder of Destination Innovation. He has written 15 books of lateral thinking puzzles and hosts the lateral puzzles forum.

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June 29, 2007: iPhone, You Phone, We All Wanna iPhone

June 29th, 2009 | No Comments

2007: Apple puts the iPhone on sale. It sells … fast.
Everybody knew it was coming. But nobody, not even Apple, predicted how the iPhone would change the way we look at phones forever.
First announced Jan. 9, 2007, by Steve Jobs, the iPhone is considered one of Apple’s worst-kept secrets, but still the most anticipated gadget [...]

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June 24, 1993: Concert Goes Live on NetJune 24, 2000: President Goes Live on Net

June 24th, 2009 | No Comments

June 24: It’s the anniversary of two internet milestones: The geek band Severe Tire Damage performs the first live net concert on this date in 1993, and exactly seven years later Bill Clinton delivers the president’s weekend “radio address” by web for the first time.
1993: The internet was moving from military to mainstream, and [...]

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June 23, 1868: Tap, Tap, Tap, Tap, Tap … Ding!

June 23rd, 2009 | No Comments

1868: U.S. Patent No. 79,265 is issued for a type-writing machine. Surely, we have now reached the pinnacle of human communication.
Christopher Latham Sholes’ machine was not the first typewriter. It wasn’t even the first typewriter to receive a patent. But it was the first typewriter to have actual practical value for the individual, so it [...]

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June 19, 1964: Twilight Zone Fades Into Twilight Zone

June 19th, 2009 | No Comments

1964: The final episode of the iconic thriller anthology, Rod Serling’s The Twilight Zone, airs on CBS after a five-season run.
Though recognized to this day as a giant of science fiction, horror and suspense, Serling and his creative output could easily have been snuffed out by the Japanese army during World War II. The New [...]

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