Oracle’s collaboration with InQuira produces a service that allows enterprise call centers to seamlessly combine their Web and voice channels within a call center on-demand product, and pair that with embedded analytics. Operating hand in hand with Oracle CRM On Demand, InQuira’s On Demand Web Self-Service application allows customers to find relevant data on a network.
– In a move that reflects an industrywide effort to build out end-to-end
services, Oracle
announced an option for companies to integrate the capabilities of its Oracle CRM
On Demand with partner InQuira’s On Demand Web self-service applications.
The combined service, which Oracle plans to offer a…