SP AusNet said about 3,800 customers in Australia’s eastern Victoria state are without electricity because of a bushfire. It remains unsafe to access the area around the fire in East Gippsland, Victoria, Joe Adamo, a spokesman for the company, said by phone today from Melbourne. The company aims to install temporary generators by 6 p.m. local time tonight, he said.
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Telcom firms have launched a major advertising, marketing and promotional blitz to attract new and existing customers after the government launched a pan-India scheme that allows them to switch operators while retaining the numbers. Although mobile number portability may not be a big game changer for the industry, it is certainly proving to be a [...]
It’s the curse of every business. Someone will be displeased with their purchase or service and call to either complain or request product or service information. Responding to such complaints and inquiries takes valuable time and resources. Having the right help desk software in place can make a huge difference to the effectiveness of your customer support services.
News Analysis: People shopping for a new Apple iPhone finally will be able to evaluate the different features and services offered by two different major U.S. wireless carriers, Verizon and AT&T. – Smartphone shoppers in the U.S. finally have what theyve been dreaming of for the past three years, the ability to buy an Apple iPhone for a wireless carrier other than AT amp;T.
As predicted since mid-2010, the iPhone 4 is indeed coming to Verizon. Verizon President and COO Lowell McAdam and App…
News Analysis: The long-awaited Verizon announcement will expand Apple’s market share and bring relief to beleaguered iPhone users who want access to a 4G wireless network. – With Apple’s iPhone market share threatened by Android’s
growing popularity and by the steadily deteriorating service of AT amp;T’s
overburdened 3G system, Verizon Wireless will finally get a chance to show what
the iPhone can do on its network.
The iPhone that the carrier is expected to intro…
Microsoft has notified all the customers affected by a configuration error that impacted the company’s cloud-based Business Productivity Online Suite and exposed corporate data. – A configuration error recently exposed corporate data belonging to
customers of Microsofts cloud-based Business Productivity Online Suite.
BPOS is a set of messaging and collaboration tools that
includes Microsoft Exchange Online, Microsoft
SharePoint Online, Microsoft Office Communications O…
Skype’s CEO issued a statement offering refunds for customers affected by the company’s massive service outage. – Facing the wrath of its customer base following a massive service
outage earlier this week, voice over IP provider
Skype said it would issue refunds to those unable to make calls during
the 30-hour shutdown. Skype CEO Tony Bates issued a statement on the
companys blog, apologizing for the servic…
Live Chat Support Software . zopim offers affordable sales live chat support software, live customer help software, livechat software with this help you can boost your sales.
What is customers delight? When looking in this area, researchers realize that customer delights in receiving products and services that meet their individual desires.
Visibility as a factor facilitates in acquiring more business and goodwill especially in offshoring projects. Not only does it increase the repeat factor of the customers but also builds faith in the software developing company.
Mainboard-listed Sarin Technologies, the developer of products for the planning, processing, evaluation and measurement of diamonds, says it has started delivery of the Solaris 100 inclusion mapping system especially designed for smaller rough diamonds to customers in India.
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One of key to achieve success is to know what your customer need and to deliver them. Thus a customer satisfaction survey is helpful for every company which can give an idea on what a customer needs.
Sunil Bharti Mittal, Chairman and Managing Director, Bharti Airtel, on Thursday announced that the company has crossed the significant milestone of 200 million customers in the year 2009-10. “We are today announcing and celebrating. Airtel having achieved the 200 million mark of customers. Some of you friends were there when we were talking in this [...]
Oracle support is too costly, according to 58 percent of respondents to a recent research firm study. However, a third expect to pay Oracle more in coming years. – About 58 percent of Oracle customers are dissatisfied with their cost of
support, according to a new study published by research firm Computer
Economics. Some 42 percent of those customers reported dissatisfaction with the
quality of Oracle’s support.
The 109 respondents included customers of Or…
NEWS HIGHLIGHTS
SANTA CLARA, Calif., Nov. 18, 2010 – Intel Corporation’s storage division has recently added new major wins with five storage vendors, illustrating the company’s momentum around developing advanced integrated storage features and capabilities.
Since Intel began targeting Intel® Xeon® processor-based storage systems for the enterprise storage market, the company has seen strong momentum toward the use of the efficient, scalable and innovative Intel® architecture (IA)-designed solutions for the most demanding, data-intensive storage needs in the datacenter.
“We’ve worked to forge strong relationships with major storage industry vendors over the years, collaborating with them to develop innovative and powerful Xeon processor technologies,” said David Tuhy, general manager, Intel Storage Group. “We expect significant innovation in the storage market and are pursuing next-generation IA architectures to support the dramatic growth of digital content.”
The explosion of data growth and the resulting management complexities are driving the industry to deliver a wide offering of storage automation and management solutions that take advantage of Intel’s popular processor line.
The list of industry storage vendors offering enterprise storage systems based on the Intel Xeon processor family includes EMC*, Hitachi Data Systems*, HP*, IBM*, Isilon*, NetApp*, Oracle* and PROMISE Technology*.
In September, Hitachi launched the Hitachi Virtual Storage Platform (VSP), which includes quad-core Intel Xeon processors in combination with Hitachi storage design and input/output (I/O) management, for efficient data management in virtualized environments. This solution joins the Hitachi Adaptable Modular Storage (AMS) 2000 family and the Hitachi Content Platform (HCP), which both also utilize Intel Xeon processors.
Announced in early October, IBM’s Storwize V7000 midrange storage systems incorporate the Intel® Xeon® C5500/C3500 processor in a compact modular design. IBM also announced its IBM Scale Out NAS (SONAS) product in February, which utilizes Intel Xeon C5500 processors and is designed to provide a clustered NAS system for Common Internet File System (CIFS), Network File System (NFS) and File Transfer Protocol (FTP) services.
NetApp’s new FAS/V6200 series and FAS/V3200 series launched this month, based on the Intel Xeon 5600 series processor, help customers meet their business requirements while responding to the rapid growth and pace of their business. These new storage systems double the performance of previous models, and are capable of delivering greater scalability, availability and expandability. They also help customers make the transition to a more flexible and efficient shared IT infrastructure — the foundation for cloud computing.
In September, Oracle announced its next-generation Sun ZFS Storage Appliance product line using Intel® Xeon® 5600 and 7500 processors that combine performance, density and storage analytics with an innovative storage architecture and easy deployment and use.
PROMISE Technology announced its VTrak Ex30 Series enterprise-class storage systems earlier this month and has reported a 4x performance gain in its products by incorporating the Intel Xeon C5500/C3500 processors.
Additional information about Intel processors designed for enterprise storage is available at intel.com/go/storage.
About Intel
Intel (NASDAQ: INTC) is a world leader in computing innovation. The company designs and builds the essential technologies that serve as the foundation for the world’s computing devices. Additional information about Intel is available at newsroom.intel.com and blogs.intel.com.
Intel, Intel Xeon and the Intel logo are trademarks of Intel Corporation in the United States and other countries.
* Other names and brands may be claimed as the property of others.
Not every business enjoys the benefits of having a lot of customers walking into their doors every day.
CRM is an abbreviation of the term Customer Relations Management, a name that connotes a companys efforts towards developing a good relationship with its customers.
PGP Whole Disk Encryption customers found themselves locked out of their computers when they tried to apply the latest Mac OS X security update. – A massive security update from Apple plugged more than 130 Mac OS X security
holes but left users of PGP’s whole disk encryption product locked out of their
systems.
Wednesday, customers of PGP, now a division at Symantec, reported being
unable to boot their computers after upgrading to Mac OS …
IBM says about 400 Oracle/Sun and HP customers migrated to IBM servers and storage systems in the third quarter of 2010. – IBM has announced that nearly 400 customers moved
business workloads to IBM servers and storage systems from Oracle/Sun
and HP in the third quarter, a record high since the company began
tracking migrations more than four years ago.
In a Nov. 11 press release on the migrations, IBM
said custome…
UPDATED: Oracle CEO tells federal judge in a packed courtroom that he was worried about his company "bleeding customers" because of the illegal actions of an SAP acquisition. – OAKLAND, Calif. — Apparently, German enterprise application maker SAP AG is a much
more formidable competitor than Oracle CEO and co-founder Larry Ellison
has ever had to admit in the past.
Ellison, testifying for the first time in the punishment phase of
a copyright infringement trial that…
