IT departments are often simultaneously faced with two requirements: the immediate need to facilitate self-service for IT and business service requests and the long-term goal of developing an appropriate road map for their cloud technologies. Automation can be crucial to provisioning and orchestrating resources across the total environment, including any physical, virtual and cloud-based infrastructures. Here, Knowledge Center contributor Ryan Shopp explains how to automate IT service delivery to better fulfill strategic, operational and tactical demand. – The
primary objective of most IT departments in moving to a dynamic data
center is to automate 80 percent of existing requests so that they can
be fulfilled with minimal staff intervention, while ensuring that the
other 20 percent (which are typically more complex and custom) can be
given the a…