Five simple rules for running a first-class hospital
MEASURING good health, in patients and hospitals alike, is one thing. Finding the causes is harder. Medical professionals in Britain know that Hammersmith Hospital in west London, for example, is one of the best in the country—Tony Blair received treatment there for his irregular heartbeat and it is one of only a handful of places to which London ambulance crews take people with suspected heart attacks. From America to Sweden, the best hospitals in a rich country outperform the rest. But how?
Stephen Dorgan of McKinsey, a consultancy, and John Van Reenen of the London School of Economics have tried to answer this. They studied almost 1,200 hospitals in America, Britain, Canada, France, Germany, Italy and Sweden, using techniques more commonly applied to identify excellence in manufacturing industry. …



