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Blog > Archive by tag 'SalesForce.com'

Posts Tagged ‘SalesForce.com’

Nine Google Wave Prototypes, Extensions Include SAP, Salesforce.com Apps

September 30th, 2009 | 1 Comment

Google Wave rolled out to 100,000 more users Sept. 30 as part of an extended preview. With this new rollout come Google prototypes including technology from SAP, Salesforce.com and MediaWiki that use the real-time collaboration platform in enterprise application scenarios. Google also unveiled extensions from British Telecom’s Ribbit and AccuWeather, among others, that augment Google Wave, which Google has open-sourced. Join eWEEK on this tour of the experiments and applications that integrate with Google Wave.
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SAP, Salesforce.com Could Sell Their Wares in the Google Wave Store

September 30th, 2009 | No Comments

Salesforce.com, SAP and several other companies have lined up to show off applications they created using the APIs from the open-source Google Wave platform. If SAP and Salesforce.com flesh out their prototypes, they could be a lock to sell in the forthcoming Google Wave store. Real-time collaboration solutions leveraging Wave could prove very useful for users of enterprise and CRM applications, boosting the marketability of applications that can run in Wave.
– Salesforce.com, SAP and several other
companies have lined up to show off applications they created using the APIs
from the open-source Google Wave platform.
These Wave extensions could be promising enough to find their way into the
Google Wave application store Google is planning.
Launching …


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Gist Helps Users Manage Their Social Networks From Outlook, Gmail, Salesforce.com

September 15th, 2009 | No Comments

Gist launched to free beta today as a social network aggregator of sorts, pulling profile information on people and companies from social networks such as Facebook, Linkedin, Twitter, as well as from 20 million-plus blogs, and more than 50,000 news sources. Gist analyzes the contacts, then ranks and prioritizes the importance of contacts based on the frequency of messaging interaction a Gist user has with those contact. A Gist app for the iPhone coming in October.
– Corporate knowledge workers find themselves overwhelmed
by the many networks they have joined and some startups are looking to
alleviate some of these information overload pains with software tools that
help users manage their inboxes.

Gist launched to beta Sept. 15 with a
new twist…


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RightNow Buys Social Software Provider HiveLive to Tackle Salesforce.com

September 9th, 2009 | No Comments

Salesforce.com rival RightNow agrees to purchase enterprise social software concern HiveLive for $6 million in cash. RightNow will use the HiveLive platform as the social bridge to its multichannel contact center enterprise applications. Companies will be able to create customer support and idea generation communities that include forums, blogs, question-and-answer dialogues and media.
– RightNow, a challenger to Salesforce.com in the market for hosted CRM
applications, agreed to purchase enterprise social software concern HiveLive
for $6 million in cash.
RightNow’s SAAS (software as a service) applications include a multichannel agent desktop that connects
businesses to custome…


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Salesforce.com Service Cloud 2 Expands Company’s SAAS Offerings

September 9th, 2009 | No Comments

Salesforce.com has rolled out Service Cloud 2, an update to its cloud-based customer-service platform. New features include a Google-accessible knowledge base, tools to filter information from the cloud and social networks to that knowledge base, and a full integration of Twitter into customer-service monitoring and response. Salesforce.com has been relying on both its Service Cloud and Sales Cloud to expand aggressively into the business cloud-computing arena.
– Salesforce.com announced the rollout of Service Cloud 2, the update to its Service Cloud
originally released in January, on Sept. 9. This new version includes three new
features designed to leverage SAAS (software-as-a-service) capabilities to
customer-service interactions for both the enterprise…


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Zoho Takes Aim at Google, Salesforce.com with Mail-CRM Integration

July 21st, 2009 | No Comments

Zoho married its Zoho Mail application and Zoho CRM business application, an effort to improve messaging and collaboration for users of the SAAS (software as a service) provider’s collaboration and enterprise applications. This integration, is aimed squarely at the Google-Salesforce.com integration of the same nature, making the cloud computing rivalry more interesting.
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Zoho July 21 integrated its Zoho Mail application and
Zoho CRM business application, an effort to improve productivity for users of
the SAAS (software as a service) provider’s collaboration and enterprise
applications.
The move takes aim at Google and Salesforce.com, which sport
a…


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Inside Baseball for Everything

May 14th, 2009 | No Comments

SugarCRM is an open source CRM system, kind of a David to Salesforce.com’s Goliath. It’s been doing very well, but there was a surprise last week as the Co-Founder and CEO stepped down.
Check out this post: Never before has news been gathered and spread so fast. Is it any wonder that trade magazines are doomed [...]

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