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Posts Tagged ‘Satisfaction’

iPhone Again Tops Smartphone Satisfaction Survey

CNET reports that for the fourth consecutive year, J.D. Power and Associates has ranked Apple highest in customer satisfaction among smartphone manufacturers. The study showed that iPhone scored particularly well in ease of operation, operating system, features, and physical design.

Apple iPhone, Motorola, HTC Lead Mobile Phone Satisfaction Survey

A J.D. Power and Associates study finds high consumer satisfaction among Apple iPhone and Google Android users. – For a fourth consecutive time, Apple ranked highest in customer satisfaction
among manufacturers of smartphones with a score of 800 on a 1,000-point scale, performing
particularly well in ease of operation, operating system, features and physical
design, according to J.D. Power and Associates’ 20…


Customer Surveys Crucial for Knowing customer Satisfaction Posted By : Rudolf Black

With customer satisfaction survey it is possible to study and analyze things right from level of satisfaction among customers, consumer-supplier relationships and assessment of product modules to company policies and procedures.

iPad Tops Consumer Satisfaction Survey

CNBC reports that iPad is the highest-scoring product the American Consumer Satisfaction Index (ACSI) has ever tracked.

Apple Tops in PC Customer Satisfaction: Survey

Apple tops PC manufacturers in customer satisfaction, according to new data from the American Customer Satisfaction Index. Dell, Acer and Hewlett-Packard also reported rises in satisfaction. – Customers are generally happier than ever with the quality
of their PCs, according to the newest yearly update of the American Customer
Satisfaction Index. The Index relies on customer interviews, with the
resulting data inputted into a model originally developed by the University of
Michigans R…


6 Steps To Remove TV From Your Life


A couple of months ago I wrote an article on 10 reasons to quit TV on my blog. I was half expecting resistant replies, but was surprised to read many readers expressing the same sentiments. Some of them have removed TV from their lives since years ago, while some are on the way towards cutting TV out. Many of them expressed improved quality of life after they stopped / reduced TV viewing.

You might be wondering: Why remove TV from our life? Truth is, I used to watch TV a fair bit when I was young. When I was a student, I made it a point to watch all prime time shows (The trailers had a way of making you feel you were missing out if you didn’t watch). If there was ever a blockbuster movie on air, I would catch it too. TV made life seem exciting.

Then slowly, I reduced my TV viewing. It was a natural progression, really, as I became busier and found priorities outside of TV. Today, I’ve not watched TV for about 4 years. I found my life satisfaction increased when I watched less TV. It has given more time for me to pursue my life goals. Compare 2 hours of TV watching to say, writing personal development articles for my blog or writing my 1st book, the latter activities are definitely a whole lot more meaningful. In retrospect, I felt the time I spent in front of the black box in the past was a waste of time.

If you are ready to remove TV from your life and spend time on things that matter more, here are 6 steps on how to do so:

1. Have replacement activities.

For any successful habit change to take place, you have to replace the old habit with something new. Here are some suggestions:

  • Start a business you like. Since you have more free time now, why not start up a new business? Do it part-time, with no strings attached, and see where it spins off. It’s a great way to cultivate your skills and earn money doing something you like at the same time.
  • Hang out with your friends. Are there any friends you have not met for a while? Maybe it’s time to catch-up with them. Go out and have fun. Hanging out indoors is good too – Just don’t end up watching TV!
  • Exercise. Go to the gym and get a great workout. Jogging, swimming, tennis, squash, aerobics are all great too.
  • Go out and meet new people. Are there any meet-up groups you can join? Any upcoming events you can attend? Meetup.com is a great place to start off.
  • Take up a class. Any courses you’ve been meaning to take up? Any hobbies you want to pursue further? Take up a weekly class/mini-course. I took up side classes on

2. Remove your cable subscription.

Being subscribed to the cable TV makes you feel compelled to keep watching, so as to maximize the value of your subscription. If you’re serious about removing TV from your life, unsubscribe immediately. Forget about the line-up of shows on cable – not only do you get a big chunk of your life back, you also save money in the process.

3. Limit your TV viewing every day.

If cutting TV out immediately is a big stretch, start off by limiting your TV viewing. If you’re a heavy TV viewer, limit to 2-hours a day first. Then go down to 1.5 hours, then slowly 1-hour, then 30 minutes. Soon it’ll be easy to just stop watching altogether. In fact by then, you’d have experienced the positive effects of not watching TV that you are ready to stop watching it altogether.

4. Work on your goals.

Even if it’s just 30 minutes a day, you’ll be surprised at how much progress you’ll make in a short span. Back in 2007, I first started working on my personal goals at least 30 min/day, including my aspirations for my future. After a year, I was ready to quit my day job and pursue my passion. Today, I’m running my personal development business and doing what I love full-time. Start on your goals today, and very soon you’ll see results.

5. Don’t catch new shows.

After I decided to stop watching TV, I stopped catching new shows. I continued to watch past shows that were still running, such as Prison Break (via DVD), but otherwise I stopped catching new shows, be it Ugly Betty or Gossip Girl. With the ending of the “old” shows, it also ended my TV viewing.

6. Put away your TV.

One of my readers got rid of her TV 5 years ago. Since then, her family (comprising of her, her husband and her son) spend a lot more quality time together, playing board games and writing their journals together every week. If throwing away your TV is too drastic, store it away. That’s what happened for another reader. When she was young, her parents didn’t want her to grow up around the negative influence of TV. However, they couldn’t bear to throw the TV away. In the end, they kept the TV in a closet. Subsequently, she grew up TV-free, and had the time to pursue other hobbies and activities.

Share Your Thoughts

How about you? Do you watch TV or have you stopped watching for a while? Do you have any tips to remove TV? Please share your thoughts in the comments area.

Image by *USB*


I’m Celes and I write at The
Personal Excellence Blog
on how to achieve our highest potential
and live our best life. Get my free ebook 101
Things To Do Before You Die
by joining my free
newsletter
(unsubscribe whenever you want). Get my RSS feed and add me on Twitter @celestinechua.

5 Steps To Move Out Of Stagnancy In Life


In the journey of growth, there are times when we grow and excel. We are endlessly driven and hyped up, motivated to get our goals.

Then there are times when we stagnate. We feel uninspired and unmotivated. We keep procrastinating on our plans. More often than not, we get out of a rut, only to get back into another one.

How do you know if you are stagnating? Here are some tell-tale signs:

  • If you have been experiencing chronic procrastination on your goals
  • If you don’t ever feel like doing anything
  • If you keep turning to sleep, eating, games, mindless activities and entertainment for comfort
  • If you know you should be doing something, but yet you keep avoiding it
  • If you have not achieved anything new or significant now relative to 1 month, 2 months or 3 months ago
  • If you have a deep sense of feeling that you are living under your potential

When we face stagnation in life, it’s a sign of deeper issues. Stagnation, just like procrastination, is a symptom of a problem. It’s easy to beat ourselves over it, but this approach is not going to help. Here, I will share 5 steps to help you move out of this stagnation. They won’t magically transform your life in 1 night (such changes are never permanent because the foundations are not built), but they will help you get the momentum going and help you get back on track.

1. Realize you’re not alone

Everyone stagnates at some point or another. You are not alone in this and more importantly, it’s normal. In fact, it’s amazing how many of my clients actually face the same predicament, even though all of them come from different walks of life, are of different ages, and have never crossed paths. Realizing you are not alone in this will make it much easier to deal with this period. By trying to “fight it”, you’re only fighting yourself. Accept this situation, acknowledge it, and tell yourself it’s okay. That way, you can then focus on the constructive steps that will really help you.

2. Find what inspires you

Stagnation comes because there isn’t anything that excites you enough to take action. If you don’t have a habit of setting goals, and instead just leave yourself to daily mundanes, it’s not surprising you are experiencing stagnation. What do you want to do if there are no limitations? If you can have whatever you want, what will it be? The answers to these questions will provide the fuel that will drive you forward.

On the other hand, even if you are an experienced goal setter, there are times when the goals you set in the past lose their appeal now. It’s normal and it happens to me too. Sometimes we lose touch with our goals, since we are in a different emotional state compared to when we first set them. Sometimes our priorities change and we no longer want to work on those goals anymore. However, we don’t consciously realize this, and what happens is we procrastinate on our goals until it compounds into a serious problem. If that’s the case for you, it’s time to relook into your goals. There’s no point in pursuing goals that no longer inspire you. Trash away your old goals (or just put them aside) and ask yourself what you really want now. Then go for them.

3. Give yourself a break

When’s the last time you took a real break for yourself? 3 months? 6 months? 1 year? Never? Perhaps it’s time to take a time-out. Prolonged working can cause someone to become disillusioned as they lose sight of who they are and what they want.

Go take some extended leave from work. A few days at bare minimum; a few weeks or months will be great. Some of my ex-colleagues have quit their jobs and took months out to do some self-reflection. Of course, some of us might not have that luxury, so we can stick to a few weeks of leave. Go on a trip elsewhere and get away from your work and your life. Use this chance to get a renewed perspective of life. Think about your life purpose, what you want and what you want to create for your life in the future. These are big questions that require deep thinking over them. It’s not about finding the answers at one go, but about taking the first step to finding the answers.

4. Shake up your routines

Being in the same environment, doing the same things over and over again and meeting the same people can make us stagnant. This is especially if the people you spend the most time with are stagnant themselves.

Change things around. Start with simple things, like taking a different route to work and eating something different for breakfast. Have your lunch with different colleagues, colleagues you never talked much with. Work in a different cubicle if your work has free and easy seating. Do something different than your usual for weekday evenings and weekends. Cultivate different habits, like exercising every day, listening to a new series of podcasts every morning to work, reading a book, etc (here’s 6 Proven Ways To Make New Habits Stick). The different contexts will give you different stimulus, which will trigger off different thoughts and actions in you.

When I’m in a state of stagnancy, I’ll get a sense of what’s making me stagnate. Sometimes it’s the environment I’m in, sometimes it’s the people I’ve been hanging out with, sometimes it’s my lifestyle. Most of the times it’s a combination of all these. Changing them up helps to stir myself out of the stagnant mode.

5. Start with a small step

Stagnation also comes from being frozen in fear. Maybe you do want this certain goal, but you aren’t taking action. Are you overwhelmed by the amount of work needed? Are you afraid you will make mistakes? Is the perfectionist in you taking over and paralyzing you?

Let go of the belief that it has to be perfect. Such a belief is a bane, not a boon. It’s precisely from being open to mistakes and errors that you move forward. Break down what’s before you into very very small steps, then take those small steps, a little step at a time. I had a client who had been stagnating for a long period because he was afraid of failing. He didn’t want to make another move where he would make a mistake. However, not wanting to make a mistake has led him to do absolutely nothing for 2-3 years. On the other hand, by doing just something, you would already be making progress, whether it’s a mistake or not. Even if you make a supposed “mistake”,  you get feedback to do things differently in the next step. That’s something you would never have known if you never made a move.

More Helpful Resources For You

Here are some resources that will help you break out of your current phase:

How About You?

How about you? Have you been in stagnancy before and how did you deal with it? What has worked for you and what didn’t work? Please share with us in the comments area.

Image


I’m Celes and I write at The
Personal Excellence Blog
on how to achieve our highest potential
and live our best life. Get my free ebook 101
Things To Do Before You Die
by joining my free
newsletter
(unsubscribe whenever you want). Get my RSS feed and add me on Twitter @celestinechua.

Improve Your Customer Satisfaction with New ERP Software Posted By : Ryan Mutt

ERP software plays an important role in providing the better customer service. It improves customer satisfaction by proving information on time and effectively.

Increase Your Customer Satisfaction with New ERP Software Posted By : Nick Mutt

ERP software is available with separate module of CRM to increase customer satisfaction. Read this article to know how it helps in increasing customer satisfaction.

Verizon Tops Satisfaction Survey, Followed by Sprint, T-Mobile

Verizon Wireless outdid competitors AT T, Sprint and T-Mobile in a March survey of customer satisfaction, while AT T was in last place, reports research company ChangeWave.
– Verizon Wireless handily outdid competitors AT amp;T, Sprint and T-Mobile in
a survey of customer satisfaction and loyalty, ChangeWave Research reported May
4.

In a March survey of 4,040 smartphone customers, only 1.5 percent of Verizon
customers reported experiencing dropped calls over the …


Customersatisfactionsurveysample.net – Online free customer satisfaction surveys Posted By : customerservice

In the overwhelmingly competitive business world of today, only the company which can win over its customers is the ultimate winner. All others are just striving to be like it.

How To Make Great Employee Satisfaction Surveys Posted By : Rudolf Black

Importance of employee opinion and suggestion cannot be undermined. Employees are integral part in decision making as well measuring business performance

Online Customer Satisfaction Survey Software Tool Solution Your Customer Loyalty Barometer Posted By : Rudolf Black

This article tells about how the customer satisfaction survey software can help any organization to get the valuable customer insight and hence are assured of positive growth of their business.

Client Satisfaction Surveys A Powerful Business Tool Posted By : Rudolf Black

This article tells about how the customer or client satisfaction survey help any business to know whether it is doing well and how will they benefit from the client satisfaction surveys

5 Tips For Satisfaction Surveys Posted By : Rudolf Black

This article tells you about how to use the online survey software to maximize the response rate

Apple Again Tops HP, Dell in Customer Satisfaction

When it comes to phone-based technical support, Apple customers reported themselves to be more satisfied than those of Dell or HP. Compared with 2008 results, however, HP has made enormous strides, pleasing more customers on multiple fronts, which is a boost to overall customer satisfaction, loyalty and the likelihood of their recommending the brand to others.
– Apple customers are once
again the most satisfied customers, when it comes to phone-based technical
support, according to a new survey from Vocalabs.

In 1,157 telephone interviews immediately following tech-support calls in 2009,
Vocalabs reported, 64 percent of Apple customers said they w…


Oracle Finally Gets to Bask in Satisfaction of Sun Buyout

After nine months of jumping through legal hoops, Oracle on Jan. 27 closed its $7.4 billion deal to buy Sun Microsystems. The world’s second-largest software company wasted no time explaining to everybody what it is going to do with its newly acquired hardware, software and services businesses. It staged a full-day press and analyst briefing on that very same day to do just that. Since the companies have been working together since the 1980s, many of their products are already integrated; however, some new ones are not and will take some time to put together. More difficult will be the integration of some 27,000 Sun employees into the Oracle culture, one that, in some ways, is very different from Sun’s. Following are photos of some of the highlights of the Jan. 27 event.
– …


Verizon, Sprint Top Voice Satisfaction Survey Among IT Pros

The voice and data services of Verizon, Sprint, AT T and T-Mobile were scrutinized by enterprises of all sizes in a joint survey by Yankee Group and Mobile Enterprise magazine. Verizon and Sprint led voice satisfaction, while Sprint and T-Mobile led for data.
– Yankee Group and Mobile
Enterprise
magazine surveyed large enterprises and small and medium-size
businesses about the voice and data coverage theyre receiving from
what Yankee
calls the “Big Four” carriers: AT amp;T, Sprint, T-Mobile and Verizon
Wireless.

While AT amp;T and Verizon, the…


BlackBerry User Satisfaction on Rise, as iPhone, Droid Skirmish

As consumer awareness of AT T’s and Verizon’s presence in the news has increased, so has consumer satisfaction with the BlackBerry brand, says daily surveyor BrandIndex. Since the summer, BlackBerry satisfaction scores have doubled.
– Were the AT amp;T versus Verizon network-map skirmishes a perk for Research
In Motions BlackBerry brand?

Dec. 9 data from BrandIndex shows that consumers are increasingly aware of
Verizon and AT amp;T in the news, while simultaneously their satisfaction
levels with RIMs BlackBerry brand is i…


Apple iPhone and LG Handsets Again Top J.D. Powers Study

Apple’s iPhone offers the greatest degree of customer satisfaction, beating out even the BlackBerry in rankings by enterprise and consumer customers, reports J.D. Powers. Traditional handset users voted for LG, followed by Motorola and Sanyo.
– Customers using smartphones for business purposes ranked the Apple iPhone above Research In Motions BlackBerry, reports J.D. Power and Associates.

The finding is part of three studies released Oct. 8: the 2009 Wireless Consumer Smartphone Customers Satisfaction Study, Vol. 2.; the 2009 Wireless …