Is more regulatory reform the answer?
THE blizzards that grounded year-end flights in Europe and America, leaving thousands of passengers stranded at the airport or even on the runway, completed an annus horribilis for the air traveller. Have passengers ever been less satisfied with flying?
The disruptions seem endless, from snowstorms to Icelandic eruptions. Fares keep jumping: airlines have just added another surcharge to cover higher fuel costs. Airlines keep finding new things to charge for, from pillows to checked-in luggage. The staff are demotivated, even surly. Security grows ever more intrusive. …